Frequently Asked Questions

What is your Return Policy?

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt resolution or exchange. We are only able to accept returns that are in their original, sealed and un-opened packaging. Lingerie must have the tags still attached and have no visible sign of wear.

Refunds for items returned within thirty (30) days of the purchase date will be credited in the same form as the original payment type.

Refunds for items returned more than thirty (30) days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.  This applies to items returned if you are not the original purchaser of the item such as a bridal shower gift.

How long will it take to receive my package?

Packages are usually shipped the following business day of your order.  Standard Shipping arrives in 7-10 business days.  Express Shipping arrives within 3 Business Days.  If you make your order before Noon and select Next Day, you will get it the Next Business Day.

Can I return my online purchase to a physical location?

You can exchange your unopened items for store credit at our American Fork store in Utah.  You will need to bring in the confirmation email of your order.

How does your free lingerie for Weddings and Anniversaries work?

We offer a FREE Piece of Lingerie for all weddings and every anniversary. Visit us each year and receive a free piece of lingerie for the rest of your life! Just spend $50.00 and then select your free piece of lingerie.  Free Lingerie is any lingerie style $36 or under.  You will be required to give your name as well as the name of your spouse, anniversary date and email address. You also agree to receive our newsletter where you will get coupons, discounts and online promotion codes. You may unsubscribe at any time. One per couple per year.